backpack

Documents Requirement Procedure

Deposits:

* Total deposit by credit card:

<1000$ - We will ask for ID

>1000$ - We will ask for ID, UB(or 2nd set of ID) & copy of CC (Back & Front)

* For Wire transfer deposit:

    <1000$ - We will ask for ID

>1000$ - We will ask for ID & UB(or 2nd set of ID)

   It is recommended to request a deposit declaration form for clients that have high             

   deposit volumes or that may be considered high risk. 

New customers -    * First Email - Ask them to send the requested docs. 

*  After the second trade they will be frozen automatically.

   Then call client to request documents.
 

Old customers -     * First Email - Ask them to send the requested docs. 

            * Second call - Please tell the customer that if he won’t send us the docs

   his account will be freezed.
 

* Third call  - Tell the customer his account was frozen until he will send 

   all requested documents.
 

What to Check?

ID - Full name, Date of birth, Photo, Expiration date, ID type.

UB - Full name, Address, Issued within the last 6 months, The issuer (Phone/electricity bill...)

CC Front - Card holder name, First & Last 4 digits, Expiration date, The printed first 4 digits

(Located under the first 4 digits). Can cover only the 8 middle digits.

CC Back - Card holder name, First & Last 4 digits, Expiration date, The last 4 digits in the middle of the CC, Signature. Can cover only the 8 middle digits and the CVV.

VCC (Virtual CC) - If the VCC doesn’t contain the card holder name ask for VCC statement from the bank or the CC company proving the card belong to the client.

Deposit Declaration – Signature must match client signature on credit card or ID Document.

The deposit Declaration is a Document sent to the client listing each deposit by date with a space for him to sign Acknowledgement of the Deposit.

 This will avoid any risk for charge back.